Terms & Conditions

Vexa Toys products and website are intended for adults aged 18 years or older.

By accessing this website or placing an order, you confirm that you are at least 18 years old and legally permitted to purchase adult and intimate products in your location.

We reserve the right to refuse or cancel an order if we have reasonable grounds to believe that the customer does not meet the applicable age requirement.

You agree to use the Vexa Toys website lawfully and responsibly.

You must not:

• Use the website in violation of applicable laws or regulations.
• Attempt to gain unauthorized access to the website, servers, databases, or other connected systems.
• Introduce viruses, malware, malicious code, or other harmful material.
• Interfere with the normal operation or security of the website.
• Copy, reproduce, modify, or commercially exploit website content without our written permission.
• Use automated systems or methods to collect website content without authorization.
• Attempt to access another customer’s account or personal information.

We may restrict or terminate access to the website where necessary to protect our business, customers, systems, or website security.

We make reasonable efforts to ensure that product names, descriptions, images, prices, specifications, colors, and other information displayed on our website are accurate and up to date.

However, product images may vary slightly from the actual product due to lighting, photography, screen settings, manufacturing variations, or packaging changes.

We reserve the right to correct errors, update product information, change availability, or discontinue products without prior notice.

Products sold through Vexa Toys are intended for adult personal use and should only be used according to the manufacturer’s instructions and intended purpose.

Vexa Toys does not provide medical advice or make medical claims about products unless specifically stated by the manufacturer and presented for informational purposes.

Product availability may change without notice.

Although we make reasonable efforts to keep our website information accurate, an item may occasionally become unavailable after an order is placed.

If an ordered product is unavailable, we may contact you to offer an alternative, adjust the order, or cancel the unavailable item.

Prices displayed on the Vexa Toys website are generally listed in USD, unless otherwise stated.

Prices and promotions may change without prior notice.

We reserve the right to correct genuine pricing or listing errors. If an order contains an obvious pricing error, we may contact you before completing the order.

Available payment methods will be communicated during the ordering process or displayed at checkout.

Depending on the order and available payment options, payment methods may include Cash on Delivery and other payment methods offered by Vexa Toys.

An order is considered confirmed once Vexa Toys accepts the order.

Submitting an order does not automatically guarantee that the order will be accepted.

We reserve the right to refuse, cancel, or modify an order where reasonably necessary, including in situations involving:

• Product unavailability.
• Incorrect or obvious pricing errors.
• Incorrect or incomplete customer information.
• An unreachable phone number.
• Suspected fraudulent or unauthorized activity.
• Duplicate or unusually large orders that require verification.
• Circumstances that prevent us from fulfilling the order.

We may contact you to confirm order details before dispatch.

Vexa Toys provides 24/7 delivery service across Lebanon.

Delivery times and applicable conditions are explained in our separate Delivery Policy, which forms part of these Terms & Conditions.

Our standard delivery service may include:

• Same-day delivery in Beirut for eligible orders.
• Delivery within approximately 24–72 hours for other areas of Lebanon.
• Discreet packaging for all orders.
• Delivery support throughout the week.

Where applicable, Vexa Toys provides a delivery guarantee subject to the conditions stated in our Delivery Policy.

Delivery times may be affected by factors outside our reasonable control, including incorrect delivery information, customer unavailability, severe weather, road closures, or other exceptional circumstances.

Please review our Delivery Policy for complete details.

We understand the importance of privacy when purchasing intimate products.

Orders from Vexa Toys are prepared in discreet packaging without unnecessary product information or explicit descriptions displayed on the outside of the package.

We take reasonable steps to protect the privacy of your order during preparation and delivery.

Refunds, returns, replacements, and warranty claims are handled according to our separate policies:

• Refund & Returns Policy
• Warranty Policy

For hygiene and safety reasons, certain products may not be eligible for return or refund.

Eligible defective or damaged products may qualify for a replacement according to the applicable policy.

Please review the relevant policy before placing an order.

Customers are responsible for:

• Providing accurate contact and delivery information.
• Providing a reachable phone number.
• Being available to receive the order when required.
• Using products according to their intended purpose and manufacturer’s instructions.
• Following all safety, cleaning, storage, and usage instructions supplied with the product.

Vexa Toys is not responsible for problems resulting from misuse, improper handling, unauthorized modifications, or failure to follow product instructions.

Your privacy is important to us.

Our collection, use, storage, and protection of personal information are explained in our Privacy Policy, which forms part of these Terms & Conditions.

We are committed to discreet shopping and take reasonable steps to protect customer information and order privacy.

All content on the Vexa Toys website, including:

• Logos and trademarks.
• Product descriptions.
• Text and written content.
• Images and graphics.
• Website design and layout.
• Software and other website materials.

is owned by Vexa Toys or used with appropriate permission or licensing.

You may not copy, reproduce, modify, distribute, publish, or commercially use website content without prior written permission from Vexa Toys or the applicable rights holder.

We aim to keep the Vexa Toys website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or completely free from errors.

Temporary interruptions may occur because of maintenance, technical issues, hosting problems, security measures, or circumstances outside our reasonable control.

You must not attempt to compromise the security or normal operation of the website.

To the fullest extent permitted by applicable law, Vexa Toys will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Our liability relating to a specific product or order will, to the extent permitted by law, be limited to the amount paid for the product or order giving rise to the claim.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Products must be used responsibly and according to their intended purpose and manufacturer’s instructions.

Our website may use or link to third-party services, websites, payment providers, communication platforms, analytics services, or other external providers.

Vexa Toys is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may also be subject to their own terms and privacy policies.

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices, or applicable requirements.

Updated terms will be published on this page with the revised date where appropriate.

Your continued use of the website or placement of orders after updated Terms are published constitutes acceptance of the revised Terms.

These Terms & Conditions are governed by the laws of Lebanon.

Any dispute arising from or relating to these Terms, the Vexa Toys website, or an order placed through Vexa Toys shall be subject to the jurisdiction of the competent courts of Lebanon, unless applicable law provides otherwise.

If you have questions about these Terms & Conditions, your order, or our policies, please contact us:

Please provide your order number when contacting us about an existing order.

By accessing the Vexa Toys website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions, together with our:

• Delivery Policy
• Refund & Returns Policy
• Warranty Policy
• Privacy Policy

Effective Date: September 2026