Warranty Policy

Eligible Vexa Toys products are covered against genuine manufacturing defects in materials and workmanship during the applicable warranty period.

If an eligible product stops working because of a manufacturing defect while being used normally and according to the product instructions, we will review the claim and, where approved, arrange a replacement.

For electronic and rechargeable products, including items containing motors, batteries, or charging systems, the warranty may cover failures caused by a manufacturing defect affecting the product's normal operation.

The warranty period depends on the product and will be stated on the relevant product page or at checkout.

Where applicable, eligible products may include a 6-month or 12-month warranty from the date of delivery.

The warranty applies only to products specifically identified as eligible for warranty coverage.

If an item arrives damaged or a product is defective when you receive it, please contact Vexa Toys within 48 hours of delivery.

Please provide your order number along with clear photos or a short video showing the damage or defect.

Claims reported after this period may still be considered under an applicable manufacturer's warranty where the product has an ongoing warranty.

Where applicable, the warranty covers genuine manufacturing defects, including:

• Defects in materials or workmanship.
• Internal mechanism failure caused by a manufacturing defect.
• Charging or electronic failure caused by a manufacturing defect.
• Motor or functional failure caused by a manufacturing defect.

The product must have been used normally and according to the manufacturer's instructions.

The warranty does not cover damage or problems resulting from:

• Misuse, improper handling, accidents, or dropping the product.
• Failure to follow the product's instructions.
• Incorrect chargers, adapters, batteries, or accessories.
• Water or liquid exposure beyond the product's stated water-resistance rating.
• Improper cleaning, storage, or maintenance.
• Use of incompatible lubricants, cleaning products, or other substances.
• Normal wear and tear.
• Gradual battery capacity loss caused by normal use and aging.
• Scratches, discoloration, or other cosmetic changes that do not affect functionality.
• Opening, disassembling, modifying, or attempting to repair the product.
• Repairs or modifications performed by an unauthorized person.
• Change of mind, incorrect product selection, or products that are no longer wanted.

Some products are not eligible for an ongoing warranty because of their nature, hygiene requirements, or intended use.

These may include:

• Lingerie and apparel.
• Certain accessories.
• Consumable products.
• Single-use products.
• Other hygiene-sensitive products.

If one of these products arrives damaged or defective, it must be reported within 48 hours of delivery, unless a different warranty period is specifically stated on the product page.

If you believe your product has a manufacturing defect:

1. Contact Vexa Toys through WhatsApp or email within the applicable warranty period.
2. Provide your order number or proof of purchase.
3. Explain the issue and when you first noticed it.
4. Send clear photos or a video demonstrating the problem when requested.
5. Do not open, disassemble, modify, or attempt to repair the product.

Our team may request additional information or a video to help determine whether the issue is covered by the warranty.

Once the claim has been reviewed and approved, we will arrange a replacement for the same product where available.

If the original product is no longer available, we may offer a suitable alternative of equal value or store credit.

The standard remedy for an approved warranty claim is a replacement.

Warranty claims do not automatically qualify for a refund. Any refund or return request is handled according to our separate Refund & Returns Policy.

Replacement products may be subject to the warranty terms applicable to the replacement item.

• This warranty applies to eligible products purchased directly from Vexa Toys.
• Proof of purchase may be required for warranty claims.
• Warranty coverage applies to genuine manufacturing defects.
• Normal wear and tear is not considered a manufacturing defect.
• Warranty coverage does not include damage caused by misuse, improper maintenance, unauthorized repairs, or accidents.
• Vexa Toys may request photos or videos before approving a warranty replacement.
• Warranty coverage is subject to the specific terms stated on the relevant product page.
• This Warranty Policy should be read together with our Refund & Returns Policy and Terms & Conditions.

For warranty claims or questions, please contact us:

Please include your order number when contacting us so we can assist you as quickly as possible.

Vexa Toys provides discreet online shopping and delivery across Lebanon, with discreet packaging and customer privacy throughout the ordering and delivery process.

By purchasing from Vexa Toys, you acknowledge and agree to this Warranty Policy together with our Refund & Returns Policy and Terms & Conditions.